Terms & Conditions

Welcome to Beauteque. These Terms & Conditions govern your use of our website, beaute-que.co.uk, and any purchases made through our online store.

By accessing our website or placing an order with Beauteque, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Beauteque

Beauteque is an online skincare and beauty retailer operated as a sole trader in the United Kingdom.

For any questions regarding these Terms & Conditions or an order you have placed, please contact us at Info@beaute-que.co.uk.

2. Use of Our Website

You may use our website for lawful purposes only. You must not use the website in any way that could damage, disable or interfere with its operation or the experience of other users.

You must not attempt to gain unauthorised access to any part of the website, its systems or information belonging to other users.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been breached.

3. Products

We aim to display and describe our products as accurately as possible. However, product packaging, appearance, colour or other minor details may vary from images displayed on our website.

All products are subject to availability. We reserve the right to discontinue products or change our product range at any time.

Product information provided on our website is for general informational purposes and should not be considered medical advice. Customers should review product ingredients and instructions before use and discontinue use if irritation or an adverse reaction occurs.

4. Orders

When you place an order, you are making an offer to purchase the products in your order.

You will receive an order confirmation after placing your order. We reserve the right to reject or cancel an order where reasonably necessary, including where a product is unavailable, there has been an obvious pricing or description error, payment cannot be authorised, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, the amount paid for the cancelled product or order will be refunded using the original payment method.

5. Prices and Payment

Prices will be displayed on our website in the applicable currency available to you at checkout.

Payment must be made using one of the payment methods available at checkout. Orders will not be processed until payment has been successfully authorised.

Where applicable, international customers may be responsible for customs duties, import taxes or other charges imposed by their country. Unless expressly stated otherwise at checkout, these charges are not included in the product or delivery price and are the customer’s responsibility.

6. Shipping and Delivery

Beauteque sells to customers internationally.

Products may be dispatched directly to you by our third-party suppliers or fulfilment partners. As a result, products within the same order may occasionally arrive separately.

Any delivery dates or timeframes provided on our website are estimates unless expressly stated otherwise. Delivery times may vary depending on the destination, supplier, carrier, customs processing and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Further information regarding delivery can be found in our Shipping Policy.

7. Returns and Refunds

Beauteque offers a 30-day return period, subject to the conditions set out in our Returns & Refund Policy and your applicable statutory rights.

If you wish to return an eligible product, please contact us within 30 days of receiving your order.

For health and hygiene reasons, certain sealed products may not be eligible for return after their seal has been broken where applicable law permits this exception. This does not affect your rights where a product is faulty, damaged, incorrectly supplied or otherwise not as described.

Products being returned should be kept in their original condition and packaging where reasonably possible.

Please refer to our Returns & Refund Policy for full instructions and any applicable exclusions.

8. Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty, incorrect or materially different from its description, please contact us as soon as reasonably possible at Info@beaute-que.co.uk with your order details.

We may request photographs or other reasonable information to help us investigate the issue.

Nothing in these Terms & Conditions limits any statutory rights you may have as a consumer.

9. Skincare and Allergies

Ingredients and product information are provided to help customers make informed purchasing decisions. Customers are responsible for checking ingredient information before using a product, particularly where they have known allergies or sensitivities.

Where appropriate, customers should follow the manufacturer’s instructions and perform a patch test before using a new skincare product.

Nothing on the Beauteque website is intended to diagnose, treat, cure or prevent any medical condition or replace advice from an appropriately qualified healthcare professional.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

10. Intellectual Property

Unless otherwise stated, the Beauteque name, branding, website design and original content created for the Beauteque website are owned by or licensed to Beauteque and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit our original website content without prior permission, except where permitted by law.

Product names, trademarks, photographs or other materials belonging to third-party brands or suppliers remain the property of their respective owners.

11. Third-Party Services

Our website may use third-party services, including payment processors, delivery providers, suppliers and other service providers.

Where you interact with a third-party service, that provider may operate under its own terms and privacy practices.

12. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights.

To the fullest extent permitted by law, Beauteque will not be responsible for losses that were not reasonably foreseeable when a contract between us was formed or for losses arising from circumstances outside our reasonable control.

If you are purchasing products as a consumer, these Terms do not affect any mandatory legal rights available to you.

13. Privacy

Your privacy is important to us. Information about how we collect, use and protect personal information is provided in our Privacy Policy.

14. Changes to These Terms

We may update these Terms & Conditions from time to time, including to reflect changes to our services, business practices or applicable laws.

The version published on our website at the time you place an order will generally apply to that purchase.

15. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply in the country where you live.

Nothing in these Terms is intended to prevent a consumer from relying on mandatory rights or protections available under applicable law.

16. Contact Us

If you have any questions regarding these Terms & Conditions, an order or our policies, please contact:

Beauteque
Email: Info@beaute-que.co.uk
Website: beaute-que.co.uk