Shipping Policy

At Beauteque, we aim to make ordering and receiving your skincare products as straightforward as possible. This Shipping Policy explains how orders placed through beaute-que.co.uk are processed and delivered.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, your order will be prepared for fulfilment.

You will receive an order confirmation using the contact information provided during checkout.

Processing times may vary depending on the product, supplier, order volume, weekends and public holidays.

2. Delivery Times

Estimated delivery times may vary depending on your location, the product ordered, the supplier fulfilling your order and the delivery service being used.

Any delivery timeframe displayed on our website or provided after ordering is an estimate unless expressly stated otherwise and is not a guaranteed delivery date.

International deliveries may take longer due to customs processing or circumstances outside our reasonable control.

3. International Shipping

Beauteque ships internationally to supported destinations.

Available shipping options and any applicable delivery charges will be displayed at checkout where applicable.

Certain destinations may be unavailable due to shipping restrictions, supplier limitations or other circumstances.

4. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the purchase price or shipping charge and are the responsibility of the customer.

Beauteque does not control charges imposed by customs authorities.

5. Direct Supplier Fulfilment

Some or all Beauteque products may be dispatched directly to you by our third-party suppliers or fulfilment partners.

This means your order may be shipped from a location outside your country.

If you purchase multiple products, they may be fulfilled by different suppliers or locations. As a result, products from the same order may arrive in separate packages and at different times.

You will not be charged additional shipping solely because an order is divided into multiple packages unless this was clearly disclosed when you placed your order.

6. Tracking Your Order

Where tracking information is available, it may be provided after your order has been dispatched.

Please allow time for tracking information to become active after dispatch, as carrier systems may not update immediately.

7. Incorrect Delivery Information

Customers are responsible for ensuring that the delivery information supplied during checkout is complete and accurate.

If you notice an error in your delivery address, please contact info@beaute-que.co.uk as soon as possible.

We will try to assist where possible, but we cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

8. Delayed Orders

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including carrier disruption, customs processing, severe weather, periods of unusually high demand or other logistical issues.

If your order appears to be significantly delayed, please contact us and we will assist in investigating its status.

9. Lost or Damaged Orders

If you believe your order has been lost during delivery, or it arrives damaged, please contact us at info@beaute-que.co.uk as soon as reasonably possible.

Please provide your order information and, in the case of damaged products, photographs of the product and packaging where reasonably possible. This will help us investigate the issue with the relevant supplier or delivery provider.

Your statutory consumer rights are not affected by this policy.

10. Returns and Refunds

Shipping and delivery issues relating to returns, cancellations or refunds are subject to our Returns & Refund Policy and your applicable statutory consumer rights.

Please review that policy before returning a product.

11. Contact Us

If you have any questions about shipping or the delivery of your order, please contact:

Beauteque
Email: info@beaute-que.co.uk
Website: beaute-que.co.uk