Refund Policy

We want you to be happy with your purchase from Beauteque. This Returns & Refund Policy explains how to request a return or refund for products purchased through beaute-que.co.uk.

Nothing in this policy affects your statutory consumer rights.

 

For more information about delivery times and order fulfilment, please see our Shipping Policy.

1. Our 30-Day Return Policy

We offer a 30-day return period for eligible products.

If you wish to return an eligible product, please contact us at info@beaute-que.co.uk within 30 days of receiving your order.

Please include your order number, the product you wish to return and the reason for your return.

We will provide further instructions before you send the product back. Please do not return products without contacting us first, as the appropriate return location may vary depending on the product and fulfilment partner.

2. Return Eligibility

To qualify under our voluntary 30-day returns policy, products should generally:

Be unused and in their original condition
Be in their original packaging where reasonably possible
Include any seals, labels or accessories originally supplied with the product
Be accompanied by proof of purchase or your order information

We reserve the right to refuse a return under our voluntary returns policy where the product does not meet the applicable return conditions, subject always to your statutory rights.

3. Skincare, Cosmetics and Hygiene-Sealed Products

Certain skincare, cosmetic or personal-care products may be supplied with a seal for health or hygiene reasons.

Where permitted by applicable law, products that are not suitable for return for health protection or hygiene reasons may lose their cancellation/return eligibility once their seal has been broken after delivery.

This exclusion does not affect your legal rights if a product is faulty, damaged, incorrectly supplied or not as described.

If you are unsure whether a product is eligible for return, please contact us before opening or using it.

4. Faulty, Damaged or Incorrect Products

If you receive a product that is damaged, faulty, incorrect or not as described, please contact info@beaute-que.co.uk as soon as reasonably possible.

Please provide:

Your order number
A description of the issue
Photographs of the product and packaging where reasonably possible

We will review the issue and, where appropriate, arrange a replacement, refund or other remedy in accordance with your applicable consumer rights.

5. Return Shipping

For returns made simply because you have changed your mind under our voluntary 30-day return policy, you may be responsible for the cost of returning the product unless we tell you otherwise.

If a product is faulty, damaged, incorrectly supplied or not as described, we will handle return costs in accordance with applicable consumer law.

Do not send a return to an address shown on the original parcel unless we have specifically instructed you to do so.

6. Refunds

Once an eligible return has been received and assessed, we will notify you of the outcome.

Where a refund is approved, it will be issued to the original payment method.

The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Where required by applicable consumer law, any original standard delivery charges will also be refunded.

7. Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact info@beaute-que.co.uk as soon as possible.

Because orders may be sent to our fulfilment partners shortly after being placed, we cannot guarantee that we can stop an order before dispatch.

Where you have a statutory right to cancel an online purchase after dispatch or delivery, this is not affected by our inability to stop the shipment.

8. International Returns

Beauteque sells internationally, and return arrangements may vary depending on your location and the supplier that fulfilled your order.

Please contact us before returning an international order so we can provide the appropriate instructions.

Customers remain entitled to any mandatory consumer protections that apply in their country of residence.

9. Exchanges

We do not guarantee direct product exchanges.

Where an exchange is not available, you may need to return an eligible product for a refund and place a new order for the replacement product.

This does not affect remedies available for faulty or incorrectly supplied goods.

10. Missing Refunds

If we have confirmed that a refund has been processed but you have not received it, please first allow the processing time advised by your bank or payment provider.

If the refund still has not appeared after the expected processing period, contact us at info@beaute-que.co.uk and we will assist you.

11. Your Consumer Rights

This Returns & Refund Policy is provided in addition to your statutory consumer rights.

Nothing in this policy is intended to exclude, restrict or replace rights that cannot legally be excluded or restricted under applicable consumer protection law.

12. Contact Us

For return, refund or cancellation enquiries, please contact:

Beauteque
Email: info@beaute-que.co.uk
Website: beaute-que.co.uk